At Eysin, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, online stores (Shopee, TikTok Shop, etc.), or customer service.

By using our services, you agree to the terms of this Privacy Policy.

🔐 1. Information We Collect

We may collect the following types of information:

📋 Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Social media account info (if you connect with us via TikTok, Facebook, etc.)

💳 Transaction Information

  • Order details

  • Payment method (we do not store credit card numbers)

  • Purchase history

🌐 Usage Data

  • Device information (type, OS)

  • IP address

  • Browsing behavior on our website or shop

🛍️ 2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and delivery updates

  • Improve our website, service, and product experience

  • Notify you about promotions, product updates, or campaigns (only if you opt in)

🤝 3. Who We Share It With

We may share your data with:

  • Delivery partners for shipping your order

  • Payment gateways to process secure payments

  • Marketing or analytics providers (e.g., Shopee Ads, TikTok Pixel) to improve our service

  • Platform operators (Shopee, TikTok, etc.) based on their privacy terms

We do not sell or rent your personal data to third parties.

🔒 4. How We Protect Your Data

We take reasonable technical and organizational measures to protect your data, such as:

  • Secure servers and encrypted connections

  • Access controls and password protection

  • Staff training on data confidentiality

However, no method of transmission over the internet is 100% secure.

⚙️ 5. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications

To exercise your rights, contact us via the email below.

📁 6. Cookies & Tracking Tools

Our website and stores may use cookies or similar technologies to:

  • Remember your preferences

  • Analyze traffic and improve performance

  • Run personalized ads (e.g., on TikTok or Facebook)

You can disable cookies in your browser settings, though some functions may not work properly.

📞 7. Contact Us

If you have questions or requests related to your personal data, please contact us:

  • Email: support@eysintech.com

  • Messenger/Zalo / Whatsapp (Depends on your location)

  • Shopee/TikTok Shop chat: Contact us directly in the app

📝 8. Policy Updates

We may update this Privacy Policy to reflect changes in law or our practices. All updates will be posted on this page with a new “Last Updated” date.